IPTV in EU

According to Juniper Research, EU consumers are wanting customized IPTV content and massively choose telcos and ISPs as provider for their best service quality. Incumbents, CAPs and ISPs have therefore a narrow opportunity window to get customer loyalty before competition from content and portal providers becomes too sharp. The third point consumer are asking is security/ reliability, suggesting that current broadband services are yet too often subject to failures, broken lines, or security flaw. What customers like is to create customized channels with on-demand content. This feature was asked by 55% of respondents, and already 47% of respondents have downloaded User generated content, well ahead of Sport and movies with respectively 13% and 28%.